> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bubbl.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds & Cancellations

> Learn how refunds work on Bubbl — what’s eligible, what’s not, and how to handle cancellations or ticket issues.

<Tabs>
  <Tab title="Organizers">
    ### How do refunds work on Bubbl?

    As the organizer, **you are in full control** of refunds. Bubbl **will never issue a refund without your approval**, unless the event is officially canceled through the platform.

    ### Can I issue a refund to a buyer?

    Yes. You can initiate a refund directly from your **Manage Event > Orders** tab.

    Click on the order

    Refunds are processed back to the original payment method.

    <Info>
      Note: Bubbl’s platform fees are **non-refundable**, even if the ticket is refunded.
    </Info>

    <Tip>
      Issuing a refund is often less expensive than disputing a chargeback. Stripe may charge dispute fees and side with the customer unless strong evidence is provided.
    </Tip>

    #### What if I cancel my event?

    In this case please reach out to [**support@usebubbl.app**](mailto:support@usebubbl.app) within **24 hours** so we can process the event cancellation and refund all tickets.
  </Tab>
</Tabs>

#### Processing times:

* Refunds take **5–10 business days** to appear on your bank statement, depending on your financial institution.
* Refunds will appear as **BUBBL INC** or **Stripe Payments** on your statement.