> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bubbl.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Management

> Track and manage all ticket purchases — online or in person — from one centralized dashboard.

### What Is the Orders Page?

The **Orders** page shows a detailed list of **every ticket purchase** for your event, whether it was bought online, through Tap to Pay, or gifted.

From this page, you can:

* View full order and buyer info
* Manage pending approvals
* Refund or cancel orders
* Export data
* See scan status in real time\
  It’s your complete sales and check-in overview.

### How to Use the Orders Page

#### What You’ll See Inside Each Individual Order

* **Tickets:** Type and quantity purchased
* **Price:** Total paid (or free if \$0 or gifted)
* **Customer Info:** Name, email, and contact details
* **Purchase Date:** Exact timestamp + relative time (e.g. “3 days ago”)
* **Status:**
  * **Scanned/Not Scanned**
  * **Refunded**
  * **Pending Approval**
  * **Gifted**

#### Browsing and Filtering

* **Sort** orders by name or purchase date
* **Search** by name, email, or ticket type
* **Filter** by ticket tier (via the **app**)

#### Click into an Order to See:

* Name and email
* Ticket tier and quantity
* Purchase total
* Purchase channel (web, app, Tap to Pay)
* Status (approved, pending, refunded, scanned)
* Email status (sent, not sent, opened, bounced)
* Admin actions and scanner history

### Available Actions

* **Refund or Cancel Order** — Instantly reverse a purchase if needed
* **Copy QR Link** — Copy and send the guest’s QR if they lost it or didn’t receive it
* **Manually Scan** — Override and mark a ticket as scanned manually
* **Approve Orders** — Accept or decline any pending approval orders (e.g., private tables or RSVP-based access)

### Exporting Orders

Click the **Export** button to download all order data for this event. This is useful for:

* Sending to your door team or venue
* Reconciling payments or commissions
* Keeping a backup list in case of offline issues

### Always Accessible

The **Orders page is always live and available** on both **web** and the **Bubbl iOS app**.\
Whether you're prepping before the event, tracking sales in real time, or reviewing results after it ends — your full order history is just a tap away.

<Info>
  Stay on top of your sales, guest list, and check-ins — from anywhere, at any time.
</Info>

<Tip>
  * Check scan status live during the event to monitor who’s entered
  * Use Copy QR when guests say they didn’t receive their ticket
  * Keep an eye on Pending Approval orders right before the event
  * Use Filters by tier to review high-value buyers or sort guest types
  * Export regularly if you're coordinating with large venues or third parties
</Tip>