Skip to main content

​
How do refunds work on Bubbl?

As the organizer, you are in full control of refunds. Bubbl will never issue a refund without your approval, unless the event is officially canceled through the platform.

​
Can I issue a refund to a buyer?

Yes. You can initiate a refund directly from your Manage Event > Orders tab.Click on the orderRefunds are processed back to the original payment method.
Note: Bubbl’s platform fees are non-refundable, even if the ticket is refunded.
Issuing a refund is often less expensive than disputing a chargeback. Stripe may charge dispute fees and side with the customer unless strong evidence is provided.

​
What if I cancel my event?

In this case please reach out to [email protected] within 24 hours so we can process the event cancellation and refund all tickets.

​
Processing times:

  • Refunds take 5–10 business days to appear on your bank statement, depending on your financial institution.
  • Refunds will appear as BUBBL INC or Stripe Payments on your statement.